German & English Speaking Customer Service Representative

Cb Talents; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid for employee

One local flight to Durban prior to //

20 nights accommodation

Job summary

Cb Talents in Umhlanga, South Africa, is hiring German & English speaking Customer Service Representatives to deliver professional support to German- and English-speaking customers.

This on-site role operates on a 24/7 rotating schedule, offering opportunities to handle inquiries, resolve issues, and maintain quality service for clients based in South Africa.

Qualifications

• Fluent German (spoken and written).
• Fluent English (spoken and written).
• South African ID or valid residence permit for South Africa.
• Strong communication and interpersonal skills.
• Customer-focused approach in a fast-paced environment.
• Willingness to work a 24/7 rotating shift schedule.

Responsibilities

• Provide customer support in German and English via required channels.
• Respond to customer enquiries professionally and efficiently.
• Understand customer needs and provide accurate information and solutions.
• Handle and resolve customer issues while maintaining a high standard of service.
• Maintain accurate records of customer interactions.
• Follow established processes, procedures and quality standards.
• Meet individual and team performance targets.

Skills

German fluency

English fluency

Job description

We are hiring German & English Speaking Customer Service Representatives for an exciting opportunity in Umhlanga, South Africa.

In this role, you will provide professional customer support to German- and English-speaking customers, ensuring a positive customer experience while handling enquiries and resolving issues efficiently.

This is an on-site position in Umhlanga, KwaZulu-Natal, working on a 24/7 rotating schedule.

Key Responsibilities

• Provide customer support in German and English via the required communication channels.
• Respond to customer enquiries professionally and efficiently.
• Understand customer needs and provide accurate information and solutions.
• Handle and resolve customer issues while maintaining a high standard of service.
• Maintain accurate records of customer interactions.
• Follow established processes, procedures and quality standards.
• Meet individual and team performance targets.

Requirements

• Fluent German – spoken and written.
• Fluent English – spoken and written.
• Must have a South African ID or valid residence permit for South Africa.
• Strong communication and interpersonal skills.
• Customer-focused approach with the ability to remain professional in a fast-paced environment.
• Willingness to work a 24/7 rotating shift schedule.
• Previous customer service experience is an advantage.

Salary & Benefits

• Additional benefits provided
• Medical aid for the employee
• One local flight to Durban prior to the start date
• 20 nights' accommodation at a location selected by the employer