German & English Speaking Customer Service Representative

CB Talents; Umhlanga Rocks; On-site; ZAR 190,000 - 290,000; Full time

Benefits offered by this job

Medical aid

Flight to Durban

Accommodation

Job summary

CB Talents in Umhlanga, South Africa, is hiring for German and English speaking Customer Service Representatives. This on-site role requires handling inquiries in German and English, delivering professional support, and ensuring a high-quality customer experience.

The position operates on a 24/7 rotating schedule, offering competitive pay and medical aid. Experience in customer service is advantageous, and prior SA ID or permit is required.

Qualifications

• Fluent German and English, both written and spoken.
• Strong communication and interpersonal skills.
• Customer-focused approach in a fast-paced environment.

Responsibilities

• Provide customer support in German and English via required channels.
• Respond to enquiries professionally and efficiently.
• Understand needs and provide accurate information and solutions.
• Handle and resolve issues while maintaining high service standards.
• Maintain accurate records of customer interactions.
• Follow established processes and quality standards.
• Meet individual and team performance targets.

Skills

German

English

Communication

Customer service

Education

Matric / Grade 12

Job description

Job Description

We are hiring German & English Speaking Customer Service Representatives for an exciting opportunity in Umhlanga, South Africa.

In this role, you will provide professional customer support to German- and English-speaking customers, ensuring a positive customer experience while handling enquiries and resolving issues efficiently.

This is an on-site position in Umhlanga, KwaZulu-Natal, working on a 24/7 rotating schedule.

Key Responsibilities

• Provide customer support in German and English via the required communication channels.
• Respond to customer enquiries professionally and efficiently.
• Understand customer needs and provide accurate information and solutions.
• Handle and resolve customer issues while maintaining a high standard of service.
• Maintain accurate records of customer interactions.
• Follow established processes, procedures and quality standards.
• Meet individual and team performance targets.

Requirements

• Fluent German – spoken and written.
• Fluent English – spoken and written.
• Matric / Grade 12 qualification is essential.
• Must have a South African ID or valid residence permit for South Africa.
• Strong communication and interpersonal skills.
• Customer-focused approach with the ability to remain professional in a fast-paced environment.
• Willingness to work a 24/7 rotating shift schedule.
• Previous customer service experience is an advantage.

Salary & Benefits

• Competitive Salary
• Additional benefits provided
• Medical aid for the employee
• One local flight to Durban prior to the start date
• 20 nights' accommodation at a location selected by the employer