German-Speaking Customer Service Specialist
Velenosi&Meredith
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Benefits offered by this job
Job summary
Velenosi&Meredith in Umhlanga, Durban, seeks a German-speaking Customer Service Consultant for a full-time, on-site role supporting an international online retail project. You will handle inquiries in German and English via phone, email, and chat.
Requirements include German proficiency (B2-C2), good English, Matric, and experience in customer service or call centres. The position requires rotating 24/7 shifts, including weekends.
Qualifications
- German proficiency (spoken and written) at B2-C2
- English proficiency required
- Matric/Grade 12 essential
- Customer service or call centre experience (retail advantageous)
- Willingness to work 24/7 rotational shifts, including weekends
Responsibilities
- Provide customer support via phone, email, and chat
- Assist with online orders, deliveries, and general enquiries
- Deliver professional service in German and English
- Work in a fast-paced, customer-focused environment
Skills
Education
Job description
German-Speaking Customer Service Consultant
Umhlanga, Durban | On-Site | Start Date: 30 August/October 2026
Fluent in German (B2-C2) and looking for an exciting opportunity by the coast? Join an international online retail project supporting customers in German and English.
Key Responsibilities
- Provide customer support via phone, email, and chat
- Assist with online orders, deliveries, and general enquiries
- Deliver professional service in German and English
- Work in a fast-paced, customer-focused environment
Requirements
- German proficiency B2-C2 (spoken & written)
- Good command of English
- Matric / Grade 12 (essential)
- Customer service or call centre experience (retail advantageous)
- Willingness to work 24/7 rotational shifts, including weekends
What's on Offer
- Attractive remuneration package
- One-way local flight to Durban prior to start date
- 20 nights accommodation provided on arrival
- Full-time, on-site role in Umhlanga
DO NOT APPLY IF YOU DON'T HAVE GERMAN PROFICIENCY
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