German Speaking Customer Advisor

Ignite; Kraaifontein; On-site; ZAR 190,000 - 257,000; Full time

Benefits offered by this job

Night Allowance

Travel Subsidy

Medical Aid Coverage

Medical Insurance Coverage

Pension Fund

Job summary

Ignite in Cape Town is seeking a German-speaking Customer Service Travel Advisor to act as the frontline ambassador for travelers worldwide. You will handle bookings, re-bookings, cancellations, and issue resolution across phone, webchat, and email, all on-site at our Cape Town office.

The role requires fluency in German and English, a minimum of Grade 12, and at least 12 months in an international contact centre or airline/travel agency setting.

Qualifications

• Education: Grade 12 / Matric required.
• Languages: Fluent German and English, written and spoken.
• Prior experience: Minimum 12 months in an international contact centre or airline/travel agency.
• Checks: Clean criminal and credit vetting procedures.
• Key skills: Active listening, composure under pressure, time management, conflict resolution.

Responsibilities

• Provide customer support across phone, webchat and email channels.
• Listen to passenger concerns, manage difficult situations, deliver prompt solutions.
• Validate passenger details and manage flight bookings and holiday itineraries accurately.
• Explain travel policies and procedures clearly in German and English.
• Maintain high speed, accuracy and throughput while handling complex service requests.

Skills

Active listening

Composure under pressure

Time management

Conflict resolution

German language

English language

Education

Grade 12

Job description

• Mode: Fully On-Site
• Address: 19 Hertzog Boulevard, Cape Town, Western Cape, South Africa

Role IntroductionStepping into the role of German Customer Service Travel Advisor means acting as the primary ambassador for travelers around the globe. You will be responsible for creating seamless customer experiences across phone calls, webchat, and email channels. Your work will encompass securing bookings, executing re-bookings, processing cancellations, and resolving challenges swiftly within a energetic global travel matrix.

Core Duties

• Customer Support: Offer premier, comprehensive support across all available service channels.
• Problem Handling: Listen actively to passenger concerns, manage challenging situations with composure, and deliver prompt solutions.
• Itinerary Management: Validate passenger details while maintaining precise accuracy over flight bookings and holiday plans.
• Clear Explanations: Articulate complex travel protocols and policies with clarity in German as well as English.
• Operational Performance: Maintain strong speed, accuracy, and operational throughput while managing intricate service requests.

Entry Criteria

• Education: Minimum Grade 12 / Matric qualification required.
• Languages: Complete fluency in spoken and written German and English.
• Prior Experience: Minimum of 12 months in an international contact center OR within airline/travel agency settings.
• Checks: Must successfully pass clean criminal and credit vetting procedures.
• Key Skills: Active listening skills, composure under pressure, time management, and conflict resolution capabilities.

Working Hours & On-Site Requirement

• Weekly Hours: 40 hours per week (5 shifts per week, 8 hours per shift).
• Rotational Schedule: Operational shifts spanning Monday through Sunday.
• Shift Window: Rotational hours falling between 09:00 AM and 02:00 AM SAST.
• Site Address: 19 Hertzog Boulevard, Cape Town (100% On-Site).

Salary & Package Benefits

• Basic Salary: R 20,000.00 per month.
• Night Allowance: Extra compensation for working hours completed after 07:00 PM.
• Travel Subsidy: Subsidized single-direction shuttle service (Company pays subsidy; worker co-payment is R315).
• Medical Cover Options (Select One)
  • Medical Aid Coverage: Covers the individual employee only.
  • Medical Insurance Coverage: Covers the employee plus up to 2 dependents.
• Pension Fund Scheme: 5% total contribution split evenly (2.5% employer contribution + 2.5% employee contribution).