German Speaking Customer Advisor (on-site)

Ignite; Khayelitsha; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Late shift premium

Shuttle service

Healthcare options

Retirement plan

Job summary

Ignite is seeking a German-speaking Travel Customer Advisor for on-site work in Cape Town. You will handle bookings, changes, and cancellations while delivering high-quality support through phone, live chat, and email.

Responsibilities include data verification, detailed flight itinerary handling, and clear communication in German and English. This role requires strong listening, time management, and stress handling in a fast-paced travel environment.

Qualifications

• Education: Matric / Grade 12 completion.
• Fluency in German and English (written and spoken).
• 12+ months in global call centers or travel/airline industry preferred.
• Background clearance: clear credit and criminal background.
• Key attributes: active listening, stress management, conflict handling, time management.

Responsibilities

• Deliver frontline customer service via phone, webchat, and email.
• Handle bookings, itinerary changes, and cancellations in a proactive manner.
• Verify customer data and process flight details and itineraries.
• Communicate travel procedures clearly in German and English.
• Maintain high speed, accuracy, and productivity in inquiries.

Skills

German fluency

English fluency

Active listening

Time management

Stress management

Conflict handling

Education

Matric / Grade 12

Job description

• Location: City of Cape Town, Western Cape, South Africa (19 Hertzog Boulevard)

• Arrangement: 100% On-Site Position
• Location: City of Cape Town, Western Cape, South Africa (19 Hertzog Boulevard)

Position Summary

As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment.

Primary Responsibilities

• End-to-End Service: Deliver exemplary customer service standards across every communication avenue.
• Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions.
• Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries.
• Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English.
• High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries.

Candidate Profile & Qualifications

• Education Requirement: Minimum Matric / Grade 12 completion.
• Language Skillset: High fluency in both written and spoken German and English.
• Work Experience: 12+ months within global call centers OR the travel/airline industry.
• Background Clearance: Must possess a clear credit and criminal background.
• Key Attributes: Strong active listening, stress management, conflict handling, and time management.

Work Schedule & Location Details

• Total Commitment: 40 hours per week (5 working days, 8 hours daily).
• Roster Pattern: Rotational shifts scheduled across Monday to Sunday.
• Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST.
• Workplace: 19 Hertzog Boulevard, Cape Town (Strictly On-Site).

Compensation & Employee Perks

• Monthly Base Pay: R 20,000.00 per month.
• Late Shift Premium: Additional allowance for shifts extending past 07:00 PM.
• Transportation Support: Subsidized one-way shuttle service (Company covers the subsidy, while the employee pays R315).
• Healthcare Provision (Choice of 1):
  • Medical Aid Plan: Protects the individual employee.
  • Medical Insurance Plan: Protects the employee along with up to 2 dependents.
• Retirement Planning: 5% overall pension contribution (Composed of 2.5% employer + 2.5% employee).