German Speaking Customer Advisor (on-site)

Ignite; Cape Town; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Night Shift Allowance

Commuter Transport Subsidy

Medical Benefits

Pension Scheme

Job summary

Ignite in Cape Town is seeking a German Customer Service Travel Advisor to serve global travelers via phone, webchat and email, handling flight and holiday bookings, itinerary changes, cancellations and traveler issue resolution in a fast-paced international travel environment.

You will work on-site at 19 Hertzog Boulevard, Cape Town, 40 hours per week on a rotating schedule, using fluent German and English to deliver clear guidance and proactive support for customers worldwide.

Qualifications

• Grade 12 / Matric at minimum.
• Fluent in German and English (written and spoken).
• At least 12 months in international call centers or airline/travel agency settings.
• Clean criminal record and clear credit history.
• Strong communication, problem-solving and time-management skills.

Responsibilities

• Provide outstanding end-to-end customer support across channels.
• Listen actively, address objections, and offer effective solutions.
• Confirm client details and manage flight and vacation bookings.
• Explain travel guidelines clearly in German and English.
• Maintain productivity, accuracy and speed with complex inquiries.

Skills

German fluency

English fluency

Active listening

Conflict resolution

Time management

Staying calm

Education

Grade 12 / Matric

Job description

• Physical Address: 19 Hertzog Boulevard, City of Cape Town, Western Cape, South Africa

• Workplace Model: Fully On-Site (100%)
• Physical Address: 19 Hertzog Boulevard, City of Cape Town, Western Cape, South Africa

Role Overview

In the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top-tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.

Key Responsibilities

• Customer Support Excellence: Provide outstanding end-to-end assistance across all communication channels.
• Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward-thinking solutions.
• Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.
• Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.
• Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.

Candidate Requirements

• Educational Background: Completed Grade 12 / Matric qualification at minimum.
• Language Proficiency: Fluent written and verbal communication in both German and English.
• Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.
• Background Vetting: Clean criminal record and clear credit history.
• Core Skills: Active listening, conflict resolution, effective time management, and ability to stay calm under pressure.

Working Hours & Schedule

• Weekly Hours: 40 hours per week (Structured as 5 days per week, 8 hours per day).
• Shift Rotation: Monday through Sunday on a rotational roster.
• Operating Window: Rotational shifts operating between 09:00 AM and 02:00 AM SAST.
• On-Site Location: 19 Hertzog Boulevard, Cape Town (100% On-Site).

Remuneration & Benefits

• Base Remuneration: R 20,000.00 per month.
• Night Shift Allowance: Extra compensation for operational hours worked after 07:00 PM.
• Commuter Transport Subsidy: Subsidized one-way company transport service (Company pays a portion; employee contribution is R315).
• Medical Benefits (Select One Option):
  • Option A - Medical Aid: Full coverage for the employee only.
  • Option B - Medical Insurance: Coverage for the employee plus up to 2 dependents.
• Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).