German Speaking Customer Advisor

Ignite; Cape Town; On-site; ZAR 203,000 - 243,000; Full time

Benefits offered by this job

Night shift allowance

Commuter transport subsidy

Medical benefits

Pension scheme

Job summary

Ignite is seeking a German Customer Service Travel Advisor to serve global travelers on-site in Cape Town. You will handle flight and holiday bookings, adjust itineraries and resolve issues across phone, webchat and email channels.

Requirements include Grade 12, fluent German and English, and at least 12 months in an international call centre or travel setting. Position is fully on-site with shift rotations in a 40-hour week.

Qualifications

• Fluent written and verbal German and English are required.
• Minimum 12 months in international call centre environments or airline/travel agency settings.
• Clean criminal record and clear credit history.

Responsibilities

• Provide outstanding end-to-end customer support via phone, webchat and email.
• Manage flight and holiday reservations, adjust itineraries and handle cancellations.
• Resolve traveler issues quickly within a global travel framework.
• Communicate travel guidelines clearly in German and English.
• Maintain productivity, accuracy and speed when handling inquiries.

Skills

German language proficiency

English language proficiency

Active listening

Conflict resolution

Time management

Emotional intelligence

Education

Grade 12 / Matric

Job description

• Workplace Model: Fully On-Site (100%)
• Physical Address: 19 Hertzog Boulevard, City of Cape Town, Western Cape, South Africa

Role OverviewIn the position of German Customer Service Travel Advisor, you will act as the primary point of touch for global travelers, delivering top-tier service through phone, webchat, and email interactions. Your daily responsibilities will include managing flight and holiday reservations, adjusting itineraries, handling cancellations, and efficiently resolving traveler issues inside a dynamic global travel framework.

Key Responsibilities

• Customer Support Excellence: Provide outstanding end-to-end assistance across all communication channels.
• Problem Solving & Resolution: Actively listen to customer feedback, handle objections with composure, and provide effective, forward-thinking solutions.
• Itinerary Management: Confirm client information while accurately organizing, updating, and processing flight and vacation bookings.
• Clear & Effective Communication: Explain complex travel guidelines and workflows clearly using fluent German and English.
• Operational Performance: Maintain strong productivity, precision, and speed while navigating intricate customer inquiries.

Candidate Requirements

• Educational Background: Completed Grade 12 / Matric qualification at minimum.
• Language Proficiency: Fluent written and verbal communication in both German and English.
• Relevant Experience: At least 12 months in international call center environments OR within airline/travel agency settings.
• Background Vetting: Clean criminal record and clear credit history.
• Core Skills: Active listening, conflict resolution, effective time management, and ability to stay calm under pressure, reinforced by strong emotional intelligence.

Working Hours & Schedule

• Weekly Hours: 40 hours per week (Structured as 5 days per week, 8 hours per day).
• Shift Rotation: Monday through Sunday on a rotational roster.
• Operating Window: Rotational shifts operating between 09:00 AM and 02:00 AM SAST.
• On-Site Location: 19 Hertzog Boulevard, Cape Town (100% On-Site).

Remuneration & Benefits

• Base Remuneration: R 20,000.00 per month.
• Night Shift Allowance: Extra compensation for operational hours worked after 07:00 PM.
• Commuter Transport Subsidy: Subsidized one-way company transport service (Company pays a portion; employee contribution is R315).
• Medical Benefits (Select One Option):
  • Option A — Medical Aid: Full coverage for the employee only.
  • Option B — Medical Insurance: Coverage for the employee plus up to 2 dependents.
• Pension Scheme: 5% total monthly contribution split evenly (2.5% company match + 2.5% employee contribution).