German Customer Support Agent: Relocation to Durban

Cross Border Talents; Middelburg; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

Company-paid accommodation

Job summary

Cross Border Talents in Umhlanga near Durban is seeking German-speaking Customer Support Agents to join an international team. You will assist German-speaking customers via phone, email, and chat, handling orders, deliveries, returns, and product queries with empathy and professionalism.

Relocation support is provided, including a flight to Durban before start date and 20 nights of company-paid accommodation. This role offers a friendly, diverse team and a dynamic, fast-paced environment.

Qualifications

• Matric (Grade 12) required.
• Valid permission to work in South Africa.
• Clear criminal and credit record.
• Customer service or call centre experience.
• Strong communication and problem-solving skills.
• Comfortable in a fast-paced environment.
• Open to rotational shifts (including weekends).
• Basic computer literacy.

Responsibilities

• Support customers in German via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service experience

Call centre experience

Communication skills

Problem-solving skills

Basic computer literacy

Education

Matric (Grade 12)

Job description

Cross Border Talents in Umhlanga near Durban is seeking German-speaking Customer Support Agents to join an international team. You will assist German-speaking customers via phone, email, and chat, handling orders, deliveries, returns, and product queries with empathy and professionalism.

Relocation support is provided, including a flight to Durban before start date and 20 nights of company-paid accommodation. This role offers a friendly, diverse team and a dynamic, fast-paced environment.