General Assistant - Customer Service & Merchandising

Cashbuild; Durban; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Cashbuild Shallcross store seeks a General Assistant to support customers and keep shelves tidy. Fluency in English and the local language, plus basic arithmetic, are required for accurate service and checkout processes.

You will help customers, resolve queries, and ensure shelves align with store layout. This role requires shift work, including weekends/public holidays, and the ability to stay composed in busy periods at the Durban-area Shallcross store.

Qualifications

• Must have at least Grade 10 or NQF 3 with 1 year related work experience.
• Grade 12 with no related work experience is also acceptable.
• Fluent in English and the dominant local language.
• Valid South African ID or work permit.
• Able to perform basic calculations accurately.
• Willing to work shifts, weekends and public holidays.
• Ability to work under pressure.

Responsibilities

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.
• Merchandise bulk stock area safely and per store layout.
• Ensure area is fully merchandised and free of obstacles.
• Ensure shelf prices are accurate and labelling is correct.
• Complete required checklists for duties (canteen and toilets).
• Follow OHSA safety requirements and report discrepancies.

Skills

Communication

Basic math

Customer service

Shift work

Pressure handling

Education

Grade 10 / NQF 3

Grade 12 without related work experience

Job description

Cashbuild Shallcross store seeks a General Assistant to support customers and keep shelves tidy. Fluency in English and the local language, plus basic arithmetic, are required for accurate service and checkout processes.

You will help customers, resolve queries, and ensure shelves align with store layout. This role requires shift work, including weekends/public holidays, and the ability to stay composed in busy periods at the Durban-area Shallcross store.