Gate Concierge: Guest Welcome, Info & Security

Lodgistics Professional Hospitality Solutions; Hout Bay; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A hospitality solutions provider in Hout Bay is seeking a Gate Concierge. This role involves welcoming guests, assisting with luggage, and providing information about the local area. Ideal candidates will possess excellent communication skills and experience in customer service. The position requires working in various conditions, including outdoors, with a focus on creating a friendly and secure environment for guests.

Qualifications

• Previous experience in a customer-facing role preferred.
• Certification in hospitality or tourism management is a plus.

Responsibilities

• Greet and welcome guests as they arrive at the gate.
• Assist guests with luggage and belongings.
• Provide information about the property and local area.
• Manage guest arrivals and departures.
• Ensure security protocols are followed.
• Handle guest inquiries and resolve any issues.
• Maintain a clean and tidy entrance area.

Skills

Excellent communication and customer service skills

Ability to work in a fast-paced environment

Attention to detail

Ability to work independently and as part of a team

Knowledge of hospitality industry practices

Basic computer skills

Fluency in English

Education

High school diploma or equivalent

Tools

Guest services software

Job description

A hospitality solutions provider in Hout Bay is seeking a Gate Concierge. This role involves welcoming guests, assisting with luggage, and providing information about the local area. Ideal candidates will possess excellent communication skills and experience in customer service. The position requires working in various conditions, including outdoors, with a focus on creating a friendly and secure environment for guests.