Gate Concierge CPT

Lodgistics Professional Hospitality Solutions; Hout Bay; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A hospitality solutions provider in Hout Bay is seeking a Gate Concierge. This role involves welcoming guests, assisting with luggage, and providing information about the local area. Ideal candidates will possess excellent communication skills and experience in customer service. The position requires working in various conditions, including outdoors, with a focus on creating a friendly and secure environment for guests.

Qualifications

• Previous experience in a customer-facing role preferred.
• Certification in hospitality or tourism management is a plus.

Responsibilities

• Greet and welcome guests as they arrive at the gate.
• Assist guests with luggage and belongings.
• Provide information about the property and local area.
• Manage guest arrivals and departures.
• Ensure security protocols are followed.
• Handle guest inquiries and resolve any issues.
• Maintain a clean and tidy entrance area.

Skills

Excellent communication and customer service skills

Ability to work in a fast-paced environment

Attention to detail

Ability to work independently and as part of a team

Knowledge of hospitality industry practices

Basic computer skills

Fluency in English

Education

High school diploma or equivalent

Tools

Guest services software

Job description

Position: Gate Concierge CPT

Company: Lodgistics Professional Hospitality Solutions

Job Type: Permanent, Full‑Time

Location: Hout Bay, Western Cape, South Africa (City of Cape Town)

Industry: Travel, Leisure, Tourism and Hospitality

Responsibilities

• Greet and welcome guests as they arrive at the gate
• Assist guests with luggage and belongings
• Provide information about the property and local area
• Manage guest arrivals and departures
• Ensure security protocols are followed
• Handle guest inquiries and resolve any issues
• Maintain a clean and tidy entrance area

Required Qualifications

• Excellent communication and customer service skills
• Ability to work in a fast‑paced environment
• Attention to detail
• Ability to work independently and as part of a team

Education

High school diploma or equivalent

Experience

Previous experience in a customer‑facing role preferred

Knowledge and Skills

• Knowledge of hospitality industry practices
• Basic computer skills
• Fluency in English (additional languages a plus)

Preferred Qualifications

• Certification in hospitality or tourism management
• Experience with guest services software

Working Conditions

• Indoor and outdoor work environment
• Shift work including evenings, weekends, and holidays
• Standing and walking for extended periods
• Exposure to varying weather conditions

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