Main Gate Guest Concierge — Luxury Estate

HotelJobs; Franschhoek; On-site; ZAR 100,000 - 167,000; Full time

Job summary

HotelJobs in Franschhoek seeks a Main Gate Guest Assistant to manage gate security, direct guests and day visitors, and ensure a smooth check-in at the estate entrance. You will coordinate with reservations, F&B and housekeeping, handle guest inquiries and complaints, process payments, maintain guest records in Protel, and stay flexible to support other departments and shift requirements.

This is a fast-paced, guest-focused role that requires composure under pressure and excellent interpersonal

Qualifications

• Minimum of 2 years in a reception or guest relations role within hospitality.
• Previous access control experience would be advantageous.
• Excellent interpersonal and communication skills.
• Sound observational skills.
• Ability to follow company standards and adapt to changing demands.
• Flexibility to assist in other departments.

Responsibilities

• Facilitate smooth check-in at the Main Gate and ensure guest satisfaction.
• Direct guests and day visitors to their destinations on the Estate.
• Coordinate with reservations to handle modifications or special requests.
• Manage front desk tasks: calls, inquiries, and directing calls appropriately.
• Address guest concerns and escalate to the Manager on Duty when needed.
• Liaise with F&B and Housekeeping for dietary and special requests.
• Handle emergencies and incidents to ensure safety of guests and staff.
• Maintain guest records in Protel and ensure accurate data entry.
• Process payments (cash, card) and perform end-of-shift cash-ups.
• Monitor daily room status and liaise with housekeeping about readiness.

Skills

Reception experience

Guest relations

Interpersonal skills

Communication under pressure

Flexibility to assist

Education

Matric

Job description

HotelJobs in Franschhoek seeks a Main Gate Guest Assistant to manage gate security, direct guests and day visitors, and ensure a smooth check-in at the estate entrance. You will coordinate with reservations, F&B and housekeeping, handle guest inquiries and complaints, process payments, maintain guest records in Protel, and stay flexible to support other departments and shift requirements.

This is a fast-paced, guest-focused role that requires composure under pressure and excellent interpersonal