Frontliner: Specsavers Grassland Junction

Spec-Savers Distribution; Pietermaritzburg; Sur place; ZAR 120 000 - 180 000; Plein temps

Résumé du poste

Specsavers Grassland Junction in Pietermaritzburg is seeking a friendly Frontliner to be the first point of contact for patients. You will manage check-ins, answer inquiries, and support administrative tasks to ensure a smooth patient experience.

The role requires English and Afrikaans fluency, ability to work flexible hours (including weekends), and a proactive, customer-focused attitude in a fast-paced optical practice.

Qualifications

• High school diploma or equivalent (Matric) and/or National Certificate.
• Experience in customer service, receptionist, or admin role; optometry/medical/retail background preferred.
• Fluent in English and Afrikaans; willingness to work flexible hours, including weekends.

Responsabilités

• Greet and welcome patients and manage check-ins.
• Schedule and manage patient appointments; send reminders.
• Update patient records and maintain confidentiality.
• Assist with insurance verification and claims processing.
• Assist with eyewear selection and product information.
• Process payments and handle billing inquiries.
• Coordinate with optometrists and staff for a seamless experience.
• Maintain front office and waiting area.

Connaissances

Communication skills

Interpersonal skills

Organization

Multitasking

Computer literacy

Appointment scheduling

Customer focus

Team player

Sales ability

Formation

Grade 12 or National Certificate

Outils

Word

Excel

Description du poste

Closing Date 2026/10/30

Reference Number KFM261027-3

Job Title Frontliner: Specsavers Grassland Junction

Job Type Permanent

Business Unit Spec-Savers South Africa

Department Retail Practices

Number of Positions 1

Location - Town / City Pietermaritzburg

Location - Province KwaZulu-Natal

Location - Country South Africa

Minimum Education Level Grade 12 | National Certificate

Job Category Retail

We are looking for a friendly, professional, and customer-orientated Frontliner to join our Specsavers Grassland Junction practice! As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficnet patient experience. If you thrive in a fast-paced enviroment and have a passon for customer service, we'd love to hear from you.

Minimum Requirements

Education & Experience: High school diploma or equivalent (Matric). Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage. Fluent in English and Afrikaans. Availability to work flexible hours, including weekends if required. Knowledge of optical products and medical aid procedures (advantageous). A proactive attitude and willingness to learn. Skills & Competencies: Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Proficiency in computer systems and appointment scheduling software. Customer-focused mindset with a professional and friendly demeanor. Ability to work efficiently in a fast-paced environment. Attention to detail and accuracy in handling patient information. Computer literacy skills (Word, Excel). Good with sales. Hardworking and a good team player.

Duties and Responsibilities

Patient Reception & Customer Service: Greet and welcome patients with a friendly and professional demeanor. Assist patients with check-ins and ensure they are comfortable while waiting for their appointment. Handle patient inquiries, providing information on services, products, and procedures. Apointment Scheduling & Management Manage patient appointments, ensuring the schedule runs smoothly. Confirm and remind patients of their upcoming appointments. Coordinate rescheduling and cancellations as needed.

Administrative Support: Maintain and update patient records accurately, ensuring confidentiality. Assist with insurance verification and processing claims. Handle general office tasks such as filing, data entry, and organizing patient documentation.

Optical Product Assistance: Assist patients in selecting eyewear, offering guidance on frame styles and lens options. Provide information on the different optical products and services offered by the practice. Manage stock and ensure product displays are tidy and well-organized.

Billing and Payment: Process payments for services and products, including handling cash, card payments, and medical aid claims. Assist patients with payment inquiries and billing-related issues.

Coordination & Communication: Collaborate with optometrists and other staff members to ensure a seamless patient experience. Communicate effectively with patients regarding appointment reminders, follow-ups, and special promotions.

General Practice Support: Maintain a clean and organized front office and waiting area. Ensure all necessary materials and supplies are stocked and available. Assist with any other duties or tasks as needed to support the practice’s daily operations. A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.