Frontline Service Manager

picknpay; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

pick n pay in Cape Town is seeking a frontline supervisor to oversee daily procedures, supervise staff, and ensure efficient operations at the front line. The role emphasizes customer service, SOP compliance, and secure cash office practices.

The ideal candidate will have matric and at least 2 years in a supervisory role within frontline operations, with a preference for those who have managed a department. Closing date: 13 September 2026.

Qualifications

• Matric is the minimum education.
• Minimum of 2 years in a supervisory position.
• Experience in the Frontline department or department management.

Responsibilities

• Provide exceptional customer service
• Promptly respond to cashier queries and issues
• Authorize transactions per the SOP
• Manage queues proactively
• Maintain hygiene, housekeeping and safe frontline standards

Education

Matric

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff.

Requirements

• Matric
• Minimum of 2 years in a supervisory position
• Previous experience in the Frontline department or department management experience
• Preference will be given to applicants who have managed a department

Competencies

• Attention to detail and conscientious
• Assertive with a sense of urgency
• Customer focused
• Human resource management skills (including communication and training)
• Change management skills
• Communication skills
• Planning
• Organising
• Time management
• Leadership and control
• Problem solving
• Conflict management
• Ability to delegate

Key Responsibilities:

• Provide exceptional customer service
• Promptly respond to cashier queries and issues
• Authorize transactions per the SOP
• Manage queues proactively
• Manage and maintain hygiene, housekeeping and safe working standards on the frontline
• Manage and maintain all security procedures
• Proactively manage the prevention of waste and shrink
• Manage the human resource (communication and training)
• Initiate and coordinate social responsibility activities
• Manage the efficient operation of the cash office
• Complete all required documents and administration daily

Closing date: Sunday 13 September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are