Frontline Service Manager – Customer Experience & Ops

picknpay; Cape Town; On-site; ZAR 201,000 - 312,000; Full time

Job summary

pick n pay in Cape Town is seeking a frontline supervisor to oversee daily procedures, supervise staff, and ensure efficient operations at the front line. The role emphasizes customer service, SOP compliance, and secure cash office practices.

The ideal candidate will have matric and at least 2 years in a supervisory role within frontline operations, with a preference for those who have managed a department. Closing date: 13 September 2026.

Qualifications

• Matric is the minimum education.
• Minimum of 2 years in a supervisory position.
• Experience in the Frontline department or department management.

Responsibilities

• Provide exceptional customer service
• Promptly respond to cashier queries and issues
• Authorize transactions per the SOP
• Manage queues proactively
• Maintain hygiene, housekeeping and safe frontline standards

Education

Matric

Job description

pick n pay in Cape Town is seeking a frontline supervisor to oversee daily procedures, supervise staff, and ensure efficient operations at the front line. The role emphasizes customer service, SOP compliance, and secure cash office practices.

The ideal candidate will have matric and at least 2 years in a supervisory role within frontline operations, with a preference for those who have managed a department. Closing date: 13 September 2026.