Frontline Service Manager: Lead Team & Customer Excellence

Pick n Pay Retailers; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pick n Pay Retailers in South Africa is seeking a Frontline Supervisory professional to ensure correct frontline procedures and efficient workflow. The role involves supervising staff, attending to cashier queries, and enforcing hygiene, safety, and security standards on the frontline.

The ideal candidate has a Matric and at least 2 years in a supervisory position, with preference for those who have managed a department.

Qualifications

• Matric minimum required.
• 2+ years in a supervisory role or department management is preferred.
• Experience in frontline operations or department management is advantageous.

Responsibilities

• Provide exceptional customer service and manage frontline staff.
• Respond to cashier queries and issues promptly.
• Authorize transactions per standard operating procedures.
• Monitor queues and maintain hygiene, safety, and security standards on the frontline.
• Oversee waste prevention and shrink control and coordinate HR activities such as training and communication.
• Ensure efficient cash office operations and complete daily documentation.

Skills

Attention to detail

Customer focus

Leadership

Communication

Planning

Organising

Time management

People management

Problem solving

Delegation

Education

Matric

Job description

Pick n Pay Retailers in South Africa is seeking a Frontline Supervisory professional to ensure correct frontline procedures and efficient workflow. The role involves supervising staff, attending to cashier queries, and enforcing hygiene, safety, and security standards on the frontline.

The ideal candidate has a Matric and at least 2 years in a supervisory position, with preference for those who have managed a department.