Frontline Community Advisor: Service & Growth

RMB Nigeria Limited; Pretoria; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

None

Job summary

FNB in Pretoria is seeking a Part-time Community Advisor for a 12-month hourly-rate contract. You will provide outstanding customer service, understand customer needs, and process requests efficiently in a busy branch environment.

The role emphasizes guiding customers to digital/Self-Service options, increasing active accounts, and supporting sales and service targets with accurate reporting.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related FAIS.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify and maximise cross-sell opportunities to grow a portfolio.
• Support migration to Self-Service and digital channels and track service metrics.
• Produce accurate service and sales statistics for management.

Job description

FNB in Pretoria is seeking a Part-time Community Advisor for a 12-month hourly-rate contract. You will provide outstanding customer service, understand customer needs, and process requests efficiently in a busy branch environment.

The role emphasizes guiding customers to digital/Self-Service options, increasing active accounts, and supporting sales and service targets with accurate reporting.