Frontline Banking & Customer Growth Advisor

Wesbank; Pretoria; On-site; ZAR 83,000 - 110,000; Part time

Job summary

FNB in Pretoria invites applications for a part-time Community Advisor on a 12-month hourly rate contract. You will deliver top-tier customer service, understand customer needs, and drive service and sales outcomes aligning with FNB standards.

The role emphasizes migration to digital channels and strong relationship building. Ideal candidates have 1–3 years in customer-facing roles in financial services, Grade 12 or higher, and a certification in banking or related fields.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields recognized by FAIS.

Responsibilities

• Serve customers promptly and professionally to understand their needs.
• Deliver an excellent customer experience aligned to service standards.
• Support sales and service delivery to achieve targets and grow the client base.
• Migrate customers to Self-Service and digital channels.
• Identify cross-sell opportunities to strengthen customer relationships.
• Maintain accurate reporting and documentation for management.

Skills

Excellent communication

Relationship building

Digital & Self-Service guidance

Sales opportunity recognition

Time management

Organisational skills

Education

Grade 12 / NQF 4

NQF 5 Banking/Business Admin certificate

Job description

FNB in Pretoria invites applications for a part-time Community Advisor on a 12-month hourly rate contract. You will deliver top-tier customer service, understand customer needs, and drive service and sales outcomes aligning with FNB standards.

The role emphasizes migration to digital channels and strong relationship building. Ideal candidates have 1–3 years in customer-facing roles in financial services, Grade 12 or higher, and a certification in banking or related fields.