Frontline Community Advisor (Part-Time, Vereeniging)

Wesbank; Vereeniging; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB Community Advisor in Vereeniging is a part-time, 12-month hourly rate contract. You will serve customers promptly, understand their needs, and process requests efficiently while promoting digital self-service options and maintaining accurate records.

The role focuses on delivering excellent customer experiences, supporting sales and service delivery, and growing the client base within the FNB POP network.

Qualifications

• Minimum Qualification: Grade 12/NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, ensuring needs are understood.
• Encourage digital and self-service solutions for customers.
• Identify cross-sell opportunities to grow the portfolio and revenue.
• Maintain accurate administration, reporting, and timely information updates.

Skills

Communication

Customer Service

Sales Awareness

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business

Job description

FNB Community Advisor in Vereeniging is a part-time, 12-month hourly rate contract. You will serve customers promptly, understand their needs, and process requests efficiently while promoting digital self-service options and maintaining accurate records.

The role focuses on delivering excellent customer experiences, supporting sales and service delivery, and growing the client base within the FNB POP network.