Frontline Community Advisor: Elevate Service & Growth

RMB; Sandton; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB in Sandton is hiring a part-time Community Advisor on a 12-month hourly-rate contract. Your role is to deliver prompt, professional service, understand customer needs, and process requests efficiently while promoting the bank's digital and self-service options.

You will support sales and service delivery, track activities, and ensure governance, with a strong emphasis on accuracy and relationship-building.

Qualifications

• Minimum 12th grade or NQF Level 4 qualification.
• Preferred NQF Level 5 Certificate in Banking, Business Admin, or Customer Service.
• 1–3 years' experience in customer-facing roles in financial services.

Responsibilities

• Serve customers promptly and professionally in branch setting.
• Promote digital and self-service channels to customers.
• Identify cross-sell opportunities while maintaining service standards.
• Maintain accurate records and provide timely reporting per governance.

Skills

Excellent communication

Relationship-building

Customer-focused

Digital & self-service guidance

Sales opportunity identification

Accuracy & attention to detail

Organised & time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Admin / Customer Service

Job description

FNB in Sandton is hiring a part-time Community Advisor on a 12-month hourly-rate contract. Your role is to deliver prompt, professional service, understand customer needs, and process requests efficiently while promoting the bank's digital and self-service options.

You will support sales and service delivery, track activities, and ensure governance, with a strong emphasis on accuracy and relationship-building.