Frontline Banking Advisor - Customer Experience (12-Month)

FirstRand Corporate Centre; Pretoria; On-site; ZAR 83,000 - 117,000; Full time

Job summary

FNB POP team is hiring a Community Advisor to deliver prompt, accurate service and understand customer needs while processing requests efficiently. The role supports sales and service delivery aligned to FNB standards, with a focus on digital enablement and self-service pathways.

The position is a 12-month hourly rate contract at a FNB branch, offering exposure to frontline service practices and growth opportunities in a collaborative environment.

Qualifications

• Minimum Qualification: Grade 12/NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognised by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Serve customers promptly and professionally, addressing needs.
• Guide customers toward digital and Self-Service solutions.
• Identify sales opportunities to support portfolio growth.
• Provide accurate sales and service statistics for management and decision-making.
• Maintain governance, legislative and audit compliance.

Skills

Excellent communication

Relationship building

Digital guidance

Self-Service guidance

Sales awareness

Organisational skills

Attention to detail

Governance & compliance

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / FAIS related

Job description

FNB POP team is hiring a Community Advisor to deliver prompt, accurate service and understand customer needs while processing requests efficiently. The role supports sales and service delivery aligned to FNB standards, with a focus on digital enablement and self-service pathways.

The position is a 12-month hourly rate contract at a FNB branch, offering exposure to frontline service practices and growth opportunities in a collaborative environment.