Frontline Banking Advisor - Customer Service & Digital Growth

RMB Nigeria Limited; Vereeniging; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Digital enablement exposure

Frontline customer service role

Job summary

FNB is hiring a Community Advisor for its POP network to deliver prompt, professional service, understand customer needs, and process requests efficiently. The role focuses on frontline service, customer satisfaction, and supporting sales and digital enablement initiatives on a 12-month hourly rate contract.

Ideal candidates will have Grade 12, 1–3 years in customer-facing roles, and a proven ability to drive cross-sell opportunities while maintaining governance and quality service standards.

Qualifications

• Excellent communication and relationship-building skills and an ability to engage diverse customer needs.
• Confidence in guiding customers toward digital and Self-Service solutions.
• Ability to identify sales opportunities and support portfolio growth.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to service standards.
• Identify cross-sell opportunities to strengthen customer relationships and grow the portfolio.
• Assist in migrating customers to Self-Service and digital channels and support frontline service practices.

Skills

Excellent communication

Relationship building

Digital self-service guidance

Time management

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking or related

Tools

CRM systems

MS Office

Job description

FNB is hiring a Community Advisor for its POP network to deliver prompt, professional service, understand customer needs, and process requests efficiently. The role focuses on frontline service, customer satisfaction, and supporting sales and digital enablement initiatives on a 12-month hourly rate contract.

Ideal candidates will have Grade 12, 1–3 years in customer-facing roles, and a proven ability to drive cross-sell opportunities while maintaining governance and quality service standards.