Frontline Banking Experience & Growth Advisor

FirstRand Bank India; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB in Bloemfontein is seeking a Community Advisor to deliver exceptional customer experiences by understanding needs and guiding clients to the right service channels, including eChannels and self-service. The role focuses on frontline customer interactions, supporting sales and service delivery, and ensuring compliance with governance, policies, and audit requirements, while encouraging digital adoption.

Ideal candidates have Grade 12 and 1–3 years in customer-facing roles, with strong

Qualifications

• Minimum 1–3 years in customer-facing environments
• Experience in financial services is preferred
• Ability to guide customers to digital and Self‑Service solutions

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards
• Identify sales opportunities and support portfolio growth
• Manage the migration to Self‑Service and digital channels
• Grow the active customer account base to expand engagement
• Track, control, and influence sales activities to meet targets
• Track, control, and influence service activities to improve efficiencies
• Provide accurate reporting and timely information updates
• Comply with governance, legislative and audit requirements

Skills

Customer service

Communication

Sales support

Digital channels

Self-service

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FNB in Bloemfontein is seeking a Community Advisor to deliver exceptional customer experiences by understanding needs and guiding clients to the right service channels, including eChannels and self-service. The role focuses on frontline customer interactions, supporting sales and service delivery, and ensuring compliance with governance, policies, and audit requirements, while encouraging digital adoption.

Ideal candidates have Grade 12 and 1–3 years in customer-facing roles, with strong