Front Office Team Lead - Guest Experience Champion

Autograph Collection; Johannesburg; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Autograph Collection, located at Melrose Arch in Johannesburg, seeks a Front Office/Guest Services Manager to assist the Front Office Manager and supervise daily operations across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

You will direct staff, ensure efficient check-in/check-out, and strive for guest and employee satisfaction while maximizing financial performance of the department.

Qualifications

• High school diploma or GED with 2 years front desk or guest services experience.
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead and supervise the front office team to ensure efficient check-in and check-out.
• Manage day-to-day front office operations and guest services.
• Resolve guest complaints and coach staff as needed.
• Collaborate with management to improve service and guest satisfaction.
• Maintain open, collaborative relationships with employees.
• Communicate front office goals to achieve results.
• Support Front Office Manager in policy implementation.

Skills

Staff supervision

Guest services leadership

Communication skills

Problem solving

Education

High school diploma or GED

2-year degree in Hospitality or related field

Job description

Autograph Collection, located at Melrose Arch in Johannesburg, seeks a Front Office/Guest Services Manager to assist the Front Office Manager and supervise daily operations across Bell/Door Staff, Switchboard, and Guest Services/Front Desk.

You will direct staff, ensure efficient check-in/check-out, and strive for guest and employee satisfaction while maximizing financial performance of the department.