Front Office Operations Lead | Guest Experience

Recruitment Matters Africa; South Africa; On-site; ZAR 250,000 - 420,000; Full time

Job summary

A Assistant Front Office Manager is needed at African Pride Melrose Arch, Autograph Collection within Marriott International. The role oversees front desk operations, bell desk and switchboard, ensuring smooth check-in/check-out and high guest satisfaction while guiding and supporting the front office team.

The ideal candidate has strong leadership and communication skills, plus experience in guest services. A related degree is preferred, with a GED or high school diploma required.

Qualifications

• High school diploma or GED is required.
• A 2-year degree in Hotel/Restaurant Management or related field is preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Assist Front Office Manager in supervising daily front office operations (Bell/Door Staff, Switchboard, Front Desk).
• Help ensure efficient check-in/check-out processes and guest satisfaction.
• Lead by example; manage and support staff; resolve guest issues and concerns.
• Collaborate with management to meet guest service goals and improve performance.

Skills

Leadership

Communication

Guest relations

Team supervision

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management

Job description

A Assistant Front Office Manager is needed at African Pride Melrose Arch, Autograph Collection within Marriott International. The role oversees front desk operations, bell desk and switchboard, ensuring smooth check-in/check-out and high guest satisfaction while guiding and supporting the front office team.

The ideal candidate has strong leadership and communication skills, plus experience in guest services. A related degree is preferred, with a GED or high school diploma required.