Front Office Supervisor & Guest Services Lead

Staff Unlimited Recruitment; Gqeberha; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A leading recruitment agency is seeking an experienced Assistant Front Office Manager in Gqeberha, Eastern Cape. The successful candidate will supervise front office operations, manage staff, and ensure top-tier customer service. Candidates must have at least 2 years of hospitality experience, strong leadership skills, and proficiency in Microsoft Office. This role requires a professional demeanor and the ability to handle guest inquiries efficiently.

Qualifications

• Minimum 2+ years’ experience in a similar role within hospitality.
• Strong verbal and written communication skills.
• Ability to handle pressure and resolve issues efficiently.

Responsibilities

• Supervise and coordinate daily front office operations.
• Manage and support receptionists and porters.
• Ensure exceptional customer service at all times.

Skills

Leadership

Customer service

Interpersonal skills

Microsoft Office proficiency

Problem-solving

Education

Grade 12 / Matric

Relevant qualification in hospitality or management

Tools

Opera Hotel Management System

Job description

A leading recruitment agency is seeking an experienced Assistant Front Office Manager in Gqeberha, Eastern Cape. The successful candidate will supervise front office operations, manage staff, and ensure top-tier customer service. Candidates must have at least 2 years of hospitality experience, strong leadership skills, and proficiency in Microsoft Office. This role requires a professional demeanor and the ability to handle guest inquiries efficiently.