Front Office Manager: Guest Experience & Operations

Hire Resolve; Yzerfontein; On-site; ZAR 201,000 - 312,000; Full time

Job summary

A recruitment agency is seeking a highly organized Front of House Manager/Receptionist to oversee front desk operations in Yzerfontein, Western Cape. The candidate will ensure an exceptional guest experience while managing guest reservations, inquiries, and front office staff. Strong communication skills, leadership abilities, and a positive attitude are essential. The role comes with a highly competitive salary based on experience, and flexibility for non-traditional hours is required.

Qualifications

• Proven experience in a front office, hospitality, or customer service role.
• Strong leadership and problem-solving abilities.
• Ability to manage multiple assignments and deadlines.

Responsibilities

• Oversee front desk operations and ensure excellent customer service.
• Supervise cleanliness and maintenance of guest areas.
• Manage guest reservations, check-ins, and check-outs.

Skills

Excellent communication skills

Leadership abilities

Customer service orientation

Problem-solving abilities

Attention to detail

Tools

Microsoft Office

Property management systems

Job description

A recruitment agency is seeking a highly organized Front of House Manager/Receptionist to oversee front desk operations in Yzerfontein, Western Cape. The candidate will ensure an exceptional guest experience while managing guest reservations, inquiries, and front office staff. Strong communication skills, leadership abilities, and a positive attitude are essential. The role comes with a highly competitive salary based on experience, and flexibility for non-traditional hours is required.