Front Office Supervisor: Guest Experience & Operations

Seoulstart; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Marriott International is seeking a Front Office Associate to assist the Front Office Manager in daily operations, overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will help ensure an efficient check-in and check-out process, while maximizing guest satisfaction and department performance.

Ideal candidates have experience in guest services or front desk roles and strong customer service skills.

Qualifications

• Experience in guest services or front desk operations.
• Experience supervising staff is a plus.
• Strong customer service and communication skills.

Responsibilities

• Assists Front Office Manager in administering front office functions.
• Supervises Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Ensures efficient check-in and check-out processes.
• Maximizes guest satisfaction and department performance.

Skills

Guest services

Front desk operations

Staff supervision

Conflict resolution

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Marriott International is seeking a Front Office Associate to assist the Front Office Manager in daily operations, overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will help ensure an efficient check-in and check-out process, while maximizing guest satisfaction and department performance.

Ideal candidates have experience in guest services or front desk roles and strong customer service skills.