Front Office Leader: Elevate Guest Experience & Revenue

HotelJobs; Umhlanga Rocks; On-site; ZAR 250,000 - 360,000; Full time

Job summary

The Capital Hotels is seeking a hands‑on Front Office Manager to oversee reception, guest services, reservations, guest relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency.

This includes driving revenue through proactive sales activity and maintaining financial controls, lead development, rostering and training, and upholding safety and incident reporting standards.

Qualifications

• Matric and hospitality qualification are essential.
• 2-3 years front office management experience required.
• 5+ years front office experience.
• Experience with Protel HMS advantageous.
• Strong leadership and communication skills.
• Ability to work shifts and in a team.

Responsibilities

• Oversee all reception and guest services operations.
• Drive revenue through proactive sales and lead conversion.
• Maintain financial controls and banking.
• Lead staff development, rostering and appraisals.
• Ensure safety and incident reporting standards are upheld.

Skills

Leadership

Communication

Team management

Problem solving

Calm under pressure

Interpersonal skills

Education

Matric

Hospitality Management Qualification

Tools

Protel HMS

Job description

The Capital Hotels is seeking a hands‑on Front Office Manager to oversee reception, guest services, reservations, guest relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency.

This includes driving revenue through proactive sales activity and maintaining financial controls, lead development, rostering and training, and upholding safety and incident reporting standards.