Assistant Front Office & Guest Experience Leader

Pullman Hotels & Resorts; Cape Town; On-site; ZAR 420,000 - 700,000; Full time

Job summary

Accor is seeking an Assistant Front Office Manager in Cape Town to oversee Front Desk, Guest Services, Concierge and Night Audit operations. You will ensure VIP service, brand standards, and a high level of guest satisfaction through effective leadership and daily coaching of Front Office Ambassadors.

The role requires 3–5 years of Front Office management experience in hospitality, Matric, and strong proficiency in MS Office and hotel management software.

Qualifications

• Matric or equivalent required.
• 3–5 years Front Office management in hospitality preferred.
• Strong leadership and people-management skills.
• Excellent guest-service orientation and problem solving.

Responsibilities

• Oversee Front Desk, Guest Services, Concierge and Night Audit operations.
• Ensure adherence to Front Office policies and VIP service standards.
• Coordinate arrivals, stays and departures to optimise guest experience.
• Lead by example and foster a respectful, collaborative team culture.
• Provide guidance to Front Office staff and ambassadors in daily tasks.
• Maintain department standards aligned with brand guidelines.
• Ensure adequate supplies and equipment for front desk operations.
• Communicate with other hotel leaders to coordinate tasks and goals.
• Monitor performance reviews and coach staff for continuous improvement.

Skills

Leadership

Customer service

Team management

Communication

Budgeting

Education

Matric

Tools

Microsoft Office Suite

Hotel management software

Job description

Accor is seeking an Assistant Front Office Manager in Cape Town to oversee Front Desk, Guest Services, Concierge and Night Audit operations. You will ensure VIP service, brand standards, and a high level of guest satisfaction through effective leadership and daily coaching of Front Office Ambassadors.

The role requires 3–5 years of Front Office management experience in hospitality, Matric, and strong proficiency in MS Office and hotel management software.