Hotel Operations Leader – Guest Experience & Team Performance

HotelJobs; Cape Town; On-site; ZAR 600,000 - 1,100,000; Full time

Job summary

HotelJobs in Cape Town is seeking a Resident Manager to oversee day-to-day hotel operations, drive guest satisfaction, manage staff performance, and ensure adherence to company standards.

You will coordinate Front Office, Housekeeping, F&B and Maintenance, monitor occupancy and financial metrics, handle guest issues, and act as senior on-duty manager when required, ensuring a positive guest experience and hotel culture.

Job description

HotelJobs in Cape Town is seeking a Resident Manager to oversee day-to-day hotel operations, drive guest satisfaction, manage staff performance, and ensure adherence to company standards.

You will coordinate Front Office, Housekeeping, F&B and Maintenance, monitor occupancy and financial metrics, handle guest issues, and act as senior on-duty manager when required, ensuring a positive guest experience and hotel culture.