Front Office Manager

Karen Tupper Recruitment; Overberg Test Range; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Karen Tupper Recruitment is seeking a Front Office Manager for a luxury five-star beachfront hotel in Hermanus. You will lead the Front Office team, uphold exceptional guest service and ensure a welcoming, personalised guest experience.

The role requires a South African citizen with a matric, a diploma or higher, and at least 6 years in front office, including 2–4 in a similar role; Opera PMS knowledge and strong leadership are essential.

Qualifications

• Must be a South African citizen and reside in Hermanus or the surrounding areas.
• Matric / Grade 12 qualification.
• Diploma or higher qualification.
• At least 6 years’ relevant experience, including 2–4 years in a similar role.
• Previous Front Office Manager or Assistant Front Office Manager experience in a five-star hotel environment.
• Advanced knowledge of Opera PMS and computer literacy, including Microsoft Office.

Responsibilities

• Oversee and manage daily Front Office operations, ensuring efficient service delivery.
• Lead, develop and support employees through training, performance management and fair staff scheduling.
• Ensure guest satisfaction by addressing enquiries and resolving complaints professionally and effectively.
• Maintain accurate guest records, room charges, departmental information and administration.
• Manage departmental budgets, costs, inventory, stock and equipment.
• Communicate operational updates and initiatives effectively with staff and other departments.
• Develop and maintain departmental standard operating procedures (SOPs).
• Ensure the team upholds the hotel's values and service standards.
• Maintain high standards of organisation, professionalism and operational efficiency.

Skills

Front Office Management

Guest Relations

Leadership

Staff Scheduling

Budgeting & Administration

Education

Matric / Grade 12

Diploma or higher

Tools

Opera PMS

MS Office

Job description

A luxury boutique five-star beachfront hotel is seeking an experienced, professional and guest-focused Front Office Manager to lead its Front Office operations. The successful candidate will manage and develop the team, maintain exceptional service standards and ensure a welcoming, personalised and memorable guest experience.

Key Responsibilities

• Oversee and manage daily Front Office operations, ensuring efficient service delivery.
• Lead, develop and support employees through training, performance management and fair staff scheduling.
• Ensure guest satisfaction by addressing enquiries and resolving complaints professionally and effectively.
• Maintain accurate guest records, room charges, departmental information and administration.
• Manage departmental budgets, costs, inventory, stock and equipment.
• Communicate operational updates and initiatives effectively with staff and other departments.
• Develop and maintain departmental standard operating procedures (SOPs).
• Ensure the team upholds the hotel's values and service standards.
• Maintain high standards of organisation, professionalism and operational efficiency.

Minimum Requirements & Skills

• Must be a South African citizen and reside in Hermanus or the surrounding areas.
• Matric / Grade 12 qualification.
• Diploma or higher qualification.
• At least 6 years’ relevant experience, including 2–4 years in a similar role.
• Previous Front Office Manager or Assistant Front Office Manager experience in a five-star hotel environment.
• Advanced knowledge of Opera Property Management System (PMS) and computer literacy, including Microsoft Office.
• Basic HR knowledge, particularly disciplinary procedures.
• Excellent written and spoken English communication skills.
• Good knowledge of the local area.
• Strong leadership, organisational, interpersonal and problem-solving skills.
• Professional presentation and a warm, guest-focused approach.
• Ability to manage competing priorities and maintain high standards in a fast-paced hospitality environment.