Front Office Manager

Karen Tupper Recruitment; Wes-Kaap; Vor Ort; ZAR 420.000 - 640.000; Vollzeit

Zusammenfassung

Karen Tupper Recruitment is seeking an experienced Front Office Manager to oversee daily operations, lead a busy team and ensure guest satisfaction in Hermanus. You will manage staff training, scheduling and performance, while upholding five‑star service standards and robust SOPs.

The role requires 6+ years in front office operations, including 2–4 years in a similar role, with advanced Opera PMS knowledge and strong English communication.

Qualifikationen

• South African citizen and must reside in Hermanus or surrounding areas
• Matric/Grade 12 qualification and a Diploma or higher
• At least 6 years of relevant experience, including 2–4 years in a similar role
• Experience as Front Office Manager or Assistant Front Office Manager in a five‑star hotel
• Advanced knowledge of Opera PMS and strong computer literacy (Microsoft Office)
• HR knowledge, especially disciplinary procedures
• Excellent written and spoken English communication
• Good knowledge of the local area
• Strong leadership, organisational and interpersonal skills
• Professional presentation and guest‑focused approach
• Ability to manage competing priorities in a fast‑paced hospitality environment

Aufgaben

• Oversee daily Front Office operations and ensure efficient service delivery.
• Lead, develop and support staff through training, performance management and fair scheduling.
• Address enquiries and resolve guest complaints professionally.
• Maintain accurate guest records, room charges and departmental information.
• Manage departmental budgets, costs, inventory and equipment.
• Communicate operational updates with staff and other departments.
• Develop and maintain SOPs for the Front Office.
• Uphold hotel values and service standards.
• Maintain high standards of organisation, professionalism and efficiency.

Kenntnisse

Leadership

Organisational skills

Interpersonal skills

Problem solving

English communication

Ausbildung

Matric/Grade 12

Diploma or higher

Tools

Opera PMS

Microsoft Office

Computer literacy

Jobbeschreibung

Key Responsibilities

• Oversee and manage daily Front Office operations, ensuring efficient service delivery.
• Lead, develop and support employees through training, performance management and fair staff scheduling.
• Ensure guest satisfaction by addressing enquiries and resolving complaints professionally and effectively.
• Maintain accurate guest records, room charges, departmental information and administration.
• Manage departmental budgets, costs, inventory, stock and equipment.
• Communicate operational updates and initiatives effectively with staff and other departments.
• Develop and maintain departmental standard operating procedures (SOPs).
• Ensure the team upholds the hotel's values and service standards.
• Maintain high standards of organisation, professionalism and operational efficiency.

Minimum Requirements & Skills

• Must be a South African citizen and reside in Hermanus or the surrounding areas.
• Matric / Grade 12 qualification.
• Diploma or higher qualification.
• At least 6 years’ relevant experience, including 2–4 years in a similar role.
• Previous Front Office Manager or Assistant Front Office Manager experience in a five-star hotel environment.
• Advanced knowledge of Opera Property Management System (PMS) and computer literacy, including Microsoft Office.
• Basic HR knowledge, particularly disciplinary procedures.
• Excellent written and spoken English communication skills.
• Good knowledge of the local area.
• Strong leadership, organisational, interpersonal and problem-solving skills.
• Professional presentation and a warm, guest-focused approach.
• Ability to manage competing priorities and maintain high standards in a fast-paced hospitality environment.