Front Office Manager – Knysna

JVR Software; Knysna; On-site; ZAR 380,000 - 600,000; Full time

Job summary

HotelJobs in the Western Cape is seeking a dynamic Front Office Manager to lead the front desk and reservations, ensuring an exceptional guest experience from arrival to departure. The ideal candidate will be a hands-on leader with strong organisational skills and a genuine passion for hospitality.

The role requires 35+ years in a Front Office leadership role, excellent communication, and a proven track record in guest-service excellence. A hospitality qualification is advantageous.

Qualifications

• Minimum 35 years in Front Office Management or similar hospitality supervisory role.
• Experience leading front desk and reservations teams.
• Strong communication and problem-solving abilities.

Responsibilities

• Direct day-to-day operations of the Front Office department.
• Lead reception and reservations functions.
• Ensure seamless guest arrival and departure experiences.
• Oversee room allocations, bookings, and occupancy levels.
• Handle guest inquiries and resolve issues professionally.
• Maintain high guest satisfaction and service standards.
• Develop and coach Front Office staff for growth.
• Collaborate with other departments to ensure cohesive service.
• Ensure accurate department administration and performance tracking.

Skills

Leadership

Team management

Communication

Problem-solving

Guest-service

Interpersonal skills

Education

Hospitality qualification

Tools

PMS

Job description

Employer HotelJobs Location Western Cape Job type Other IT/Computer Salary Not specified Posted 30 Oct 2026

A Luxury Hotel resort situated in the scenic Knysna coastal region is seeking a dynamic and experienced Front Office Manager to lead the Front Office team and ensure an exceptional guest experience from arrival to departure. The ideal candidate will be a confident, hands-on leader with a genuine passion for hospitality, strong organisational skills, and a steadfast commitment to delivering outstanding service.

Key Responsibilities

• Operational Oversight: Direct the day-to-day operations of the Front Office department.
• Team Leadership: Manage and guide the reception and reservations functions.
• Guest Arrival & Departure: Ensure a seamless, warm, and welcoming check-in and check-out process for all visitors.
• Inventory & Allocation: Oversee room assignments, booking tracks, occupancy levels, and specific guest requirements.
• Guest Relations: Handle inquiries, resolve complaints, and manage special requests professionally and efficiently.
• Satisfaction Tracking: Build strong guest relationships to maintain high levels of satisfaction.
• Staff Development: Train, motivate, coach, and foster the professional growth of the Front Office team.
• Standard Compliance: Guarantee that resort policies, operational procedures, and service standards are strictly maintained.
• Cross-Department Collaboration: Work closely with other departments to ensure cohesive operations and an exceptional guest experience.
• Administrative Efficiency: Monitor department administration to ensure accurate and efficient procedures are followed.
• Performance Targets: Assist in achieving departmental targets and maintaining high operational standards.

Requirements

• Experience: Minimum 35 years in a Front Office Management or similar hospitality supervisory role.
• Education: A hospitality qualification is highly advantageous.
• Leadership: Proven track record in team management and people skills.
• Communication: Exceptional verbal, written, and problem-solving abilities.
• Technical Skills: Previous experience using modern Property Management Systems (PMS).
• Interpersonal Skills: Strong guest-service capabilities and a professional, positive, hands-on approach.
• Flexibility: Ability to work a flexible schedule, including weekends and public holidays.
• Composure: Ability to remain calm and professional in a fast-paced environment.