Concierge Services Coordinator

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Employee discounts on hotel services

Development opportunities

Job summary

Placements24 is seeking a Concierge Services Coordinator in Queenstown to enhance guest experiences and handle a wide range of guest requests with warmth and professionalism.

You will coordinate reservations, tours, and transport while staying current on local attractions, ensuring memorable stays for guests and strong vendor partnerships within a hospitality-focused environment.

Qualifications

• Experience in concierge/guest relations or customer service in hospitality.
• Strong communication and interpersonal skills.
• Knowledge of local attractions and able to recommend options.
• Proficient with reservation systems and office software.

Responsibilities

• Assist guests with restaurant reservations, tour bookings, and transportation arrangements.
• Provide informed recommendations on local attractions, entertainment, and dining options.
• Manage guest inquiries and resolve issues promptly and efficiently.
• Coordinate with external vendors and service providers to fulfill guest requests.
• Maintain up-to-date knowledge of local events and attractions.
• Ensure concierge services are delivered with professionalism and guest satisfaction.

Skills

Guest relations

Communication

Problem-solving

Local knowledge

Reservation systems

Job description

About the Role

Our client is seeking a knowledgeable and resourceful Concierge Services Coordinator to enhance the guest experience at their establishment in Queenstown . You will be responsible for assisting guests with a wide range of requests, from local recommendations and bookings to special arrangements, ensuring their stay is comfortable and memorable. This role requires excellent interpersonal skills, a passion for service, and extensive knowledge of local attractions and services. The ideal candidate is proactive, possesses strong problem-solving abilities, and is dedicated to providing personalized, high-quality assistance to every guest, making them feel at home.

Key Responsibilities

• Assist guests with various requests, including restaurant reservations, tour bookings, and transportation arrangements.
• Provide informed recommendations on local attractions, entertainment, and dining options.
• Manage guest inquiries and resolve any issues promptly and efficiently.
• Coordinate with external vendors and service providers to fulfill guest requests.
• Maintain an up-to-date knowledge of local events and attractions.
• Ensure all concierge services are delivered with professionalism and a high level of guest satisfaction.

Requirements

• Previous experience in a concierge, guest relations, or customer service role, preferably in hospitality.
• Excellent communication, interpersonal, and problem-solving skills.
• Extensive knowledge of the local area and its offerings.
• Proficiency in using reservation systems and standard office software.
• Ability to work flexible hours and remain calm under pressure.
• A friendly demeanor and a strong commitment to guest satisfaction.

Benefits

• Competitive salary and potential for service charge allocation.
• Health insurance and retirement benefits.
• Employee discounts on hotel services and local attractions.
• Opportunities to develop local knowledge and networking skills.
• A stimulating and guest-focused work environment.