Front Office Leader | Guest Experience & Team Growth

HotelJobs; Pretoria; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Premier Hotel Pretoria is seeking an experienced Front Office Manager to lead the Front Office team and deliver exceptional guest experiences at our Pretoria property.

The ideal candidate will have strong leadership, guest-centric focus, and a hands-on approach to daily operations, including reception, concierge, and reservations. Flexibility to work weekends and holidays is required.

Qualifications

• 3–5 years experience in a Front Office Management role.
• Hospitality qualification is advantageous.
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management systems.
• Ability to work flexible hours, including weekends and public holidays.

Responsibilities

• Oversee the daily operations of the Front Office, ensuring exceptional guest experiences.
• Lead and manage the reception, concierge, and reservations teams.
• Handle guest inquiries, complaints, and special requests professionally.
• Ensure smooth check‑in and check‑out processes.
• Manage room allocations, reservations, and occupancy levels.
• Train, motivate, and develop front office staff.
• Implement and maintain hotel policies, procedures, and service standards.
• Work closely with other departments to enhance guest satisfaction.

Skills

Leadership

People management

Communication skills

Problem solving

Hotel management software

Education

Hospitality qualification

Tools

Hotel management systems

Job description

Premier Hotel Pretoria is seeking an experienced Front Office Manager to lead the Front Office team and deliver exceptional guest experiences at our Pretoria property.

The ideal candidate will have strong leadership, guest-centric focus, and a hands-on approach to daily operations, including reception, concierge, and reservations. Flexibility to work weekends and holidays is required.