Front Office Manager

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Cape Town seeks a skilled Front Office Manager to oversee reception, guest services, Reservations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. You will drive revenue through proactive sales activity and lead staff development, while maintaining financial control, security and incident-reporting standards.

The position requires Matric, Hospitality Management qualification and 2–3 years of Front

Qualifications

• Matric and Hospitality Management qualification are essential.
• 2–3 years Front Office management experience is essential.
• 5+ years Front Office experience and leadership abilities required.

Responsibilities

• Oversee reception, guest services, Reservations and Front Office administration.
• Drive revenue through proactive sales activity and lead staff development.
• Maintain financial control, safety and incident-reporting standards.

Skills

Problem-solving

Leadership

Communication

Teamwork

Interpersonal skills

Attention to detail

Calm under pressure

Shift work

Education

Matric

Hospitality Management Qualification

Tools

HMS system (Protel)

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values - the core of which is rigor, disciplined thought and disciplined

DESCRIPTION

The Front Office Manager oversees all reception and guest services operations, Reservations, Guest Relations and Front Office administration, ensuring exceptional guest satisfaction and operational efficiency. This includes driving revenue through proactive sales activity and lead conversion, maintaining financial control (cash-ups, floats, foreign exchange and banking), leading structured staff development (training, appraisals and rostering), and ensuring safety, security and incident-reporting standards are upheld.

MINIMUM REQUIREMENTS

• Matric essential
• Hospitality Management Qualification essential
• 2 - 3 Years Front Office management experience essential
• 5 Years+ Front Office experience
• Experience with an HMS system (Protel advantageous)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Leadership skills and ability to delegate effectively
• Effective communication with members of staff as well as guests of the hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.