Front Office Leader: Guest Experience & Revenue

JVR Software; Mokopane; On-site; ZAR 300,000 - 600,000; Full time

Job summary

HotelJobs in Limpopo is seeking an experienced Front Office Manager for a hotel in Mokopane. You will lead the front office team, oversee reservations, cashiering and night audit, and ensure excellent guest relations while safeguarding room revenue integrity.

The role requires a Diploma or Degree in Hospitality Management and strong leadership, with 35 years in a senior front office role. Must be flexible for shifts, weekends and public holidays.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• 35 years experience in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Sound knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Good computer skills and proficiency in hotel property management systems.
• Opera Cloud experience would be advantageous.
• Ability to work shifts, weekends and public holidays.

Responsibilities

• Manage daily front office operations and guest relations to ensure professional service and guest satisfaction.
• Oversee reservations, room allocations, availability and rate control to protect revenue integrity.
• Supervise cashiering procedures, guest accounts, payments and night audit reconciliations.
• Lead, train and supervise the front office team and manage staff rosters for operational needs.

Skills

Guest relations

Team leadership

Attention to detail

PMS Opera Cloud

Education

Diploma or Degree in Hospitality Management

Tools

Opera Cloud

Job description

HotelJobs in Limpopo is seeking an experienced Front Office Manager for a hotel in Mokopane. You will lead the front office team, oversee reservations, cashiering and night audit, and ensure excellent guest relations while safeguarding room revenue integrity.

The role requires a Diploma or Degree in Hospitality Management and strong leadership, with 35 years in a senior front office role. Must be flexible for shifts, weekends and public holidays.