Assistant Hotel Manager

Red Ember Recruitment; Franschhoek; On-site; ZAR 380,000 - 520,000; Full time

Job summary

Red Ember Recruitment seeks an Assistant Hotel Manager in Franschhoek to elevate service quality and operational efficiency under the Hotel Manager. You’ll guide teams to meet objectives, ensure world-class guest experiences, and manage day-to-day front-office, housekeeping, and F&B operations.

The role demands a proactive, solutions-driven leader with strong communication, financial acumen, and integrity in a fast-paced hospitality setting.

Qualifications

• Minimum of 5 years’ experience in hotel management or similar leadership role.
• Diploma in Hospitality Management or Tourism is advantageous.
• Advanced computer skills including MS Office and email/internet.
• Experience with Protel PMS is advantageous.
• Valid driver’s license.

Responsibilities

• Ensure world-class service across the hotel as measured by guest feedback.
• Implement policies, processes and standards for guest safety and preferences.
• Monitor equipment usage and stock consumption to reduce waste.
• Develop systems to capture guest preferences while protecting privacy.
• Attend meetings to stay informed on developments within the team and organisation.
• Maintain knowledge of Front Office, Housekeeping and F&B procedures.
• Foster employee engagement and conduct performance feedback.
• Enforce discipline according to Code of Conduct.
• Collaborate with third-party suppliers to deliver excellent service.
• Prepare and propose annual budget with finance to support quality service.
• Manage rosters, attendance and leave to control staffing costs.
• Monitor Night Auditors and ensure accurate daily financials.
• Reconcile floats regularly to prevent discrepancies.
• Train on SOPs and keep team updated on procedures.
• Identify opportunities for quality improvement and implement them.

Skills

Fast-paced environment

Complaint handling

Team leadership

Communication

Financial acumen

Integrity

Education

Diploma in Hospitality Management or Tourism beneficial

Tools

MS Office

Protel PMS

Job description

Our client based in Franschhoek is looking for an Assistant Hotel Manager to join their team.

The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality of the Hotel by, under the guidance of the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.

You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

Requirements

Main Responsibilities:

• Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimising waste.
• Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
• Create an environment that fosters positive employee engagement and commitment to their roles.
• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Work with third-party suppliers to ensure excellent service to both the organization and the guests.
• Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
• Manage department rosters, attendance and leave balances to control staffing costs.
• Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
• Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
• Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
• Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

Skills and Attributes:

• Ability to confidently operate within a fast-paced and challenging environment.
• Effective complaint handling.
• Demonstrate exceptional team leadership and management skills
• Superior communication and interpersonal skills
• Financial acumen
• Personal and professional integrity of the highest standard.

Experience and skills:

• Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
• Diploma in Hospitality Management or Tourism beneficial.
• Advanced computer skills including MS office, including e-mail and internet.
• Experience with Protel PMS advantageous.
• Valid driver's licence.