Front Office Ambassador Owh

Ejobdesign; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

21 working days leave per annum

Training and development opportunities

Other company benefits

Job summary

Oude Werf Hotel seeks a friendly Front Office receptionist to welcome guests and manage check-ins, check-outs, and reservations with a courteous and proactive approach.

You will support the switchboard, assist guests, and handle administrative tasks while maintaining a pristine reception area and adhering to petty cash procedures.

Qualifications

• 2 years’ experience as a Front Office receptionist in hospitality environment.
• Matric and hospitality-related qualification advantageous.

Responsibilities

• Deliver a welcoming, professional first impression at the front desk.
• Manage front desk operations: guest check-ins/outs, reservations (phone and walk-in).
• Assist with switchboard and guest requests promptly.
• Support administrative tasks and maintain reception area presentation.
• Ensure compliance with petty cash and float procedures.

Skills

Communication

Interpersonal skills

Multitasking

Prioritization

Organization

Education

Matric

Hospitality-related qualification

Tools

MS Office

Opera Cloud

Job description

Oude Werf Hotel

People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

The receptionist is responsible for delivering a welcoming and professional first impression to guests. Duties include managing front desk operations such as guest check-ins and check-outs, handling reservations (phone and walk-in), assisting with the switchboard, and attending to guest needs promptly. The receptionist also supports administrative tasks, maintains the reception area’s presentation, and ensures compliance with financial procedures related to petty cash and floats.

Requirements

• Matric
• Hospitality-related Tertiary Qualification (advantageous)
• 2 years’ Experience as a Front Office receptionist in hospitality environment
• Work across multiple functions (luggage handling, drive, reception etc.)
• Computer literate, including MS Office and 2 years’ experience in Opera Cloud
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize efficiently
• Proficient in office and reservation systems (e.g., MS Office, Opera Cloud)
• Organized, professional, and detail-oriented

We offer

• An empowering environment.
• 21 working days leave per annum
• Other company benefits
• Training and development opportunities

Remote

Only short-listed external applicants will be contacted.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan