Front Office Manager - Kameeldrift

HotelJobs; Gauteng; On-site; ZAR 480,000 - 660,000; Full time

Job summary

HotelJobs in the Kameeldrift area is seeking a detail-oriented Front Office Manager responsible for the daily operations of the Front Office Department, and reporting directly to the Rooms Division Manager. You will ensure guests have a smooth and memorable stay.

This role acts as the bridge between front and back office, coordinating activities to maximise revenue, guest satisfaction and compliance with SOPs, health and safety, and brand standards, while developing and leading the Front Office

Qualifications

• 2–3 years work experience as Front Office Manager or Assistant Front Office Manager in a hotel environment.
• Proven leadership and delegation skills.
• Strong communication and guest-service orientation.
• Proficiency in PMS and MS Office programs.

Responsibilities

• Ensure smooth, efficient, and guest-focused Front Office operations at all times.
• Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales.
• Manage several budgets; maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
• Ensure full compliance with hotel policies, SOPs, brand standards, and applicable legislation (including health and safety, POPIA, and fire regulations).
• Lead, coach, and develop the Front Office team to achieve performance standards and career growth.
• Operations Management
• Guest Experience and Service Recovery
• People Management
• Financial Management and Reporting
• Systems, Controls and Compliance
• Communication and Coordination

Skills

Leadership

Communication

Customer service

Team management

Education

Matric / Grade 12 Diploma in Hospitality Management

Tools

MS Office

PMS

Job description

Luxury Hotel in the Kameeldrift area is looking for a detail-oriented Front Office Manager; responsible for the daily operations of the Front Office Department, primarily reporting directly to the Rooms Division Manager and, in the absence of the Rooms Division Manager, ensuring guests have a smooth-running stay at the hotel. As the Front Office Manager you will act as the bridge between the front and the back office, while coordinating the operation to ensure all guests experience a fantastic stay.

Responsibilities

• Ensure smooth, efficient, and guest-focused Front Office operations at all times.
• Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales.
• Manage several budgets; maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
• Ensure full compliance with hotel policies, SOPs, brand standards, and applicable legislation (including health and safety, POPIA, and fire regulations).
• Lead, coach, and develop the Front Office team to achieve performance standards and career growth.
• Operations Management
• Guest Experience and Service Recovery
• People Management
• Financial Management and Reporting
• Systems, Controls and Compliance
• Communication and Coordination

Qualifications

• Matric / Grade 12 Diploma in Hospitality Management is an asset or other related field.
• Minimum 2 to 3 years work experience as Front Office Manager or Assistant Front Office Manager in a hotel environment.
• Previous experience in managing teams and supervising shifts is essential.
• Computer knowledge and experience in MS Office programs.
• Highly organised, results‑oriented with the ability to be flexible and work well under pressure.
• Professional and confident communication style.
• Integrity, reliability and strong sense of accountability.
• Positive attitude and ability to motivate and inspire others.
• Additional training in customer service, leadership or revenue management is an advantage.
• High level of customer service and maintain a high profile in the day‑to‑day front office operations.
• Strong leadership, coaching and delegation skills.
• Conflict resolution and complaint handling skills.
• Proficiency in PMS and MS Office programs.
• Ability to analyse and interpret financial and operational reports.
• Well‑developed communication and customer relations skills.
• Thorough understanding of Front Office operations, systems and procedures.
• Knowledge of hotel products, services, facilities and local area attractions.