Front Office Ambassador

eJobDesign; Cape Town; On-site; ZAR 167,000 - 257,000; Full time

Job summary

The Vineyard Hotel in Cape Town is seeking a Front Office Ambassador to manage the guest journey from arrival to departure. You will assist with check-in, respond to queries, handle reservations, and maintain filing systems to support guest services.

The ideal candidate has a Matric certificate with hospitality-related tertiary qualification, experience as a Front Office Receptionist in a 4* establishment, and proficiency in MS Office and Opera.

Qualifications

• Matric certificate with hospitality-related tertiary qualification required.
• Experience as Front Office Receptionist in a 4* establishment mandatory.
• Must have a valid driver’s license and be able to work various shifts.
• Proficiency in MS Office and Opera is essential.

Responsibilities

• Manage guest journey from arrival to departure at the front entrance.
• Assist with check-in/check-out, parking, and handling guest payments.
• Take reservations and respond to face-to-face queries and phone calls.
• Maintain records and filing system for guest information.
• Bid farewell at departure with port cochere accompaniment.

Job description

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

Front Office Ambassador (x1)

Monthly Paid

Cape Town | On-site

As our Front Office Ambassador, you will see to the complete guest journey from arrival at the front entrance, parking cars, check-in and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure to bidding them farewell.

You will attend to face-to-face guest queries and take reservations along with answering phones. Part of your role will be maintaining records and creating and keeping a filing system, as it is the central point for information/assistance for guests. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying them to the Port Cochere' to bid them farewell.

You have a Matric Certificate with a Hospitality-related Tertiary Qualification and experience as a Front Office Receptionist in a 4* establishment. Along with a driver's license, your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office and Opera is essential.

With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city. Outstanding communication skills and the ability to leverage technology to enhance our guest experience will set you apart from the rest. Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel's values, service and leadership ethic.

Closing date: 17 August 2026.

We are an equal opportunity employer.

Only short-listed external applicants will be contacted.