Receptionist

Herotel Telecoms (Pty) Ltd; Hartswater; On-site; ZAR 100,000 - 134,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd in Hartswater, Northern Cape invites you to join our Commercial team as a Receptionist on a paid fixed-term contract. You’ll be the friendly first point of contact for customers and visitors, delivering excellent service and supporting smooth daily office operations.

We offer exposure to a dynamic workplace, internal development through our academy, and benefits including medical and group risk coverage.

Qualifications

• Grade 12 or equivalent qualification
• Minimum of 2 years’ experience in a Receptionist or front‑of‑house role
• Proficiency in MS Office and basic office systems
• Strong customer service orientation with a professional approach
• Excellent verbal communication skills
• Fluency in English and Afrikaans
• Strong organisational and time management skills with the ability to prioritise tasks
• Reliable, focused, and well presented
• Ability to follow instructions accurately and work independently
• Problem-solving skills with a calm, solution-focused mindset

Responsibilities

• Professionally answer and route incoming telephone calls
• Welcome, greet, and direct customers and visitors appropriately
• Attend to customer and visitor needs to ensure a positive service experience
• Manage and maintain the reception area as the face of the company
• Take accurate messages and ensure they are passed to the relevant parties timeously
• Coordinate and manage meeting room bookings and readiness
• Provide general administrative and reception support to Management
• Handle incoming and outgoing post and courier services
• Maintain accurate filing and ensure documents are kept up to date
• Ensure the reception area remains neat, clean, and well presented at all times in line with company standards

Skills

Customer service orientation

Verbal communication

English and Afrikaans fluency

Organizational skills

Independent work

MS Office proficiency

Education

Grade 12 or equivalent

Tools

MS Office

Job description

Are you friendly, professional, and enjoy being the first point of contact for customers and visitors? Join our Commercial team on a paid fixed-term contract as a Receptionist in Hartswater, Northern Cape, where you’ll create a welcoming front-of-house experience while supporting smooth daily office operations and delivering excellent customer service.

The key purpose of this role is to provide a warm, efficient, and professional reception service to all internal and external customers, ensuring positive first impressions and supporting administrative and office coordination activities.

What you’ll do:

• Professionally answer and route incoming telephone calls
• Welcome, greet, and direct customers and visitors appropriately
• Attend to customer and visitor needs to ensure a positive service experience
• Manage and maintain the reception area as the face of the company
• Take accurate messages and ensure they are passed to the relevant parties timeously
• Coordinate and manage meeting room bookings and readiness
• Provide general administrative and reception support to Management
• Handle incoming and outgoing post and courier services
• Maintain accurate filing and ensure documents are kept up to date
• Ensure the reception area remains neat, clean, and well presented at all times in line with company standards

What you’ll need:

• Grade 12 or equivalent qualification at NQF Level 4
• Minimum of 2 years’ experience in a Receptionist or front-of-house role
• Proficiency in MS Office and basic office systems
• Strong customer service orientation with a professional approach
• Excellent verbal communication skills
• Fluency in English and Afrikaans
• Strong organisational and time management skills with the ability to prioritise tasks
• Reliable, focused, and well presented
• Ability to follow instructions accurately and work independently
• Problem-solving skills with a calm, solution-focused mindset

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.

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