Front of House Reception Officer

Freerecruit; Kempton Park; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Freerecruit seeks a professional and customer-focused Receptionist to provide a welcoming front-of-house service. You will greet visitors, manage enquiries, coordinate meeting room and desk bookings, issue visitor passes, and support civic events and day-to-day facilities operations.

The role requires strong communication and organisational skills, proficiency with Microsoft Outlook, Teams and Word, and the ability to stay calm under pressure.

Qualifications

• Previous reception/front-of-house experience.
• Strong communication and organisational skills.
• Proficient with Microsoft Outlook, Teams and Word.
• Able to remain calm and professional under pressure.
• Basic DBS check required.

Responsibilities

• Act as the first point of contact for visitors, customers, councillors, contractors, and guests.
• Provide excellent customer service and signpost enquiries appropriately.
• Manage meeting room and desk bookings.
• Issue visitor badges and support ID pass administration.
• Maintain visitor records and reception security procedures.
• Order office and facilities supplies and process deliveries.
• Manage requests through shared inboxes and calendars.
• Support civic events, ceremonies, and formal meetings.
• Undertake general administrative duties as required.

Skills

Customer service experience

Communication skills

Organisational skills

Calm under pressure

Proficient with IT systems

Education

Matric or higher

Tools

Room booking systems

Job description

Reference: PS500812

Hours: 8.30am – 5.00pm–Monday to Friday

We are seeking a professional and customer-focused Receptionist to provide a welcoming front-of-house service. This varied role will involve greeting visitors, managing enquiries, coordinating meeting room and desk bookings, issuing visitor passes, ordering supplies, and supporting civic events and day-to-day facilities operations.

Key Responsibilities:

• Act as the first point of contact for visitors, customers, councillors, contractors, and guests.
• Provide excellent customer service and signpost enquiries appropriately.
• Manage meeting room and desk bookings.
• Issue visitor badges and support ID pass administration.
• Maintain visitor records and reception security procedures.
• Order office and facilities supplies and process deliveries.
• Manage requests through shared inboxes and calendars.
• Support civic events, ceremonies, and formal meetings.
• Undertake general administrative duties as required.

About You

• Previous reception, front-of-house, or customer service experience.
• Strong communication and organisational skills.
• Able to remain calm and professional under pressure.
• Confident using Microsoft Outlook, Teams, Word, and other IT systems.
• Comfortable dealing with a wide range of people in a busy public-facing environment.
• Experience with room booking systems or event support is desirable.

Requirements

• Matric or higher
• Basic DBS check required.
• Flexibility to cover reception duties during periods of absence.
• This is an excellent opportunity for an organised and approachable individual to join a busy team and help deliver an outstanding experience.