Front Desk & Visitor Experience Officer

Freerecruit; Kempton Park; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Freerecruit seeks a professional and customer-focused Receptionist to provide a welcoming front-of-house service. You will greet visitors, manage enquiries, coordinate meeting room and desk bookings, issue visitor passes, and support civic events and day-to-day facilities operations.

The role requires strong communication and organisational skills, proficiency with Microsoft Outlook, Teams and Word, and the ability to stay calm under pressure.

Qualifications

• Previous reception/front-of-house experience.
• Strong communication and organisational skills.
• Proficient with Microsoft Outlook, Teams and Word.
• Able to remain calm and professional under pressure.
• Basic DBS check required.

Responsibilities

• Act as the first point of contact for visitors, customers, councillors, contractors, and guests.
• Provide excellent customer service and signpost enquiries appropriately.
• Manage meeting room and desk bookings.
• Issue visitor badges and support ID pass administration.
• Maintain visitor records and reception security procedures.
• Order office and facilities supplies and process deliveries.
• Manage requests through shared inboxes and calendars.
• Support civic events, ceremonies, and formal meetings.
• Undertake general administrative duties as required.

Skills

Customer service experience

Communication skills

Organisational skills

Calm under pressure

Proficient with IT systems

Education

Matric or higher

Tools

Room booking systems

Job description

Freerecruit seeks a professional and customer-focused Receptionist to provide a welcoming front-of-house service. You will greet visitors, manage enquiries, coordinate meeting room and desk bookings, issue visitor passes, and support civic events and day-to-day facilities operations.

The role requires strong communication and organisational skills, proficiency with Microsoft Outlook, Teams and Word, and the ability to stay calm under pressure.