Front of House Manager — Guest Experience Leader

HospitalityandOutdoor; Wes-Kaap; On-site; ZAR 112,000 - 167,000; Full time

Benefits offered by this job

Live-out accommodation

Job summary

Hospitality & Outdoor invites applications for a Front of House Manager at our Aparthotel in Cape Town, Western Cape. This full-time role oversees daily front desk operations, lead the front office team, and ensures smooth check-in/check-out while maintaining high presentation and service standards.

The ideal candidate has supervisory hotel experience, strong guest relations and problem-solving skills, and familiarity with PMS or hotel reservation systems; weekend and public holiday shifts

Qualifications

• Experience in front desk management in a hotel or aparthotel.
• Strong customer service and guest interaction abilities.
• Ability to manage shifts, rosters and staffing levels.
• Excellent communication and leadership under pressure.
• Familiarity with property management systems preferred.

Responsibilities

• Manage daily operations of reception and front-of-house areas.
• Lead, support and motivate the front office team across shifts.
• Coordinate duty rosters and ensure adequate staffing.
• Welcome guests professionally; oversee check-in/check-out.
• Record reservations, guest profiles, billing, and requests accurately.
• Monitor arrivals, departures, room readiness and occupancy.
• Liaise with housekeeping/maintenance to resolve room issues promptly.
• Handle guest enquiries, requests, feedback and complaints.
• Complete shift handovers and share important ops information.
• Verify guest accounts and supporting documentation for accuracy.
• Assist with cash-up, admin and operational reporting.
• Maintain high standards of presentation and cleanliness.
• Implement service procedures and internal controls.
• Experience in hotel or aparthotel leadership is essential.

Skills

Leadership

Guest relations

Communication skills

Team supervision

Problem solving

Organisation

Tools

PMS software

Job description

Hospitality & Outdoor invites applications for a Front of House Manager at our Aparthotel in Cape Town, Western Cape. This full-time role oversees daily front desk operations, lead the front office team, and ensures smooth check-in/check-out while maintaining high presentation and service standards.

The ideal candidate has supervisory hotel experience, strong guest relations and problem-solving skills, and familiarity with PMS or hotel reservation systems; weekend and public holiday shifts