Front of House

RMG Recruitment (Pty) Ltd; Gqeberha; On-site; ZAR 201,000 - 290,000; Full time

Job summary

RMG Recruitment (Pty) Ltd is seeking a Front of House Manager for a busy pub and restaurant in Summerstrand. You will oversee the guest experience from arrival to departure, coordinating reservations, seating, and service to ensure smooth operations.

The role requires strong hospitality basics, exceptional communication, and the ability to lead a fast-paced team across bars and dining areas, with evening and weekend shifts expected.

Qualifications

• Customer service background essential
• Strong interpersonal communication, active listening and teamwork required
• Ability to stand for extended periods and lift heavy goods
• Flexible schedule including evenings, weekends and holidays

Responsibilities

• Greet guests and manage reservations or walk-ins
• Take accurate orders and communicate dietary restrictions to the kitchen
• Serve drinks and meals, clear and sanitize tables, restock station
• Process bills using the POS system, handle cash or card payments, maintain safety and hygiene standards

Skills

Interpersonal communication

Active listening

Teamwork

Basic math

POS system

Tools

POS system

Job description

We are seeking a Front of House (FOH) Manager for an extremely buy pub and restaurant in Summerstrand. You will manage the entire guest experience from arrival to departure, bridging customer service, order taking and venue cleanliness.

Key Responsibilities

• Guest Service: Greet patrons warmly, manage reservations or walk-ins, and seat guests efficiently.
• Food & Beverage Service: Take accurate orders, explain menu items or specials, and communicate dietary restrictions clearly to the kitchen.
• Bar & Floor Operations: Serve drinks and meals promptly, clear and sanitize tables, and restock station supplies.
• Payments & Compliance: Process bills using the Point of Sale (POS) system, handle cash or card transactions, and maintain safety and hygiene standards.

Requirements & Qualifications

• Environment: Fast-paced, people-focused pub and restaurant
• Customer and food service background essential
• Strong interpersonal communication, active listening, teamwork, and basic math for billing.
• Ability to stand for extended periods and lift heavy goods
• Flexible schedule, including evening, weekend, and holiday shifts