Front House Floor Manager - Premium Restaurant

Lumina Personnel; Sandton; On-site; ZAR 201,000 - 223,000; Full time

Job summary

Lumina Personnel presents an exciting opportunity for a Senior Front of House Floor Manager in a premier fine dining setting. You will lead the front-of-house team, uphold exceptional service standards, and ensure seamless dining experiences for high-profile guests.

The role requires a Bachelor’s degree in hospitality or related field and 5-7+ years in FOH management, with 2-3 years in a senior role. Strong POS and RMS software proficiency, budgeting oversight, event coordination, and strict

Qualifications

• Bachelor’s degree in hospitality management, business administration, or related field.
• 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant.
• Proficiency in restaurant management software and POS systems.

Responsibilities

• Lead and motivate the front-of-house team, overseeing hiring, training, and performance management.
• Ensure adherence to service standards and fine dining etiquette while enhancing guest experiences.
• Manage reservations, seating arrangements, and service flow with strong organizational skills.
• Handle guest complaints professionally, maintaining exceptional communication and interpersonal relations.
• Coordinate special events and private dining experiences with attention to detail and planning skills.
• Monitor financial performance, including budgeting and revenue tracking, while controlling expenses.
• Ensure compliance with health and safety regulations in front-of-house operations.

Skills

Front-of-house management

Team leadership

Staff training

Guest relations

Budgeting

Health & safety

Education

Bachelor’s degree in hospitality management, business administration, or related field

Tools

Restaurant management software

POS systems

Job description

Job Opportunity: Front House Floor Manager

Hospitality - Fine Dining
Location: Northern Suburbs, Johannesburg
Salary: R18,000 – R20,000 (negotiable)

Join our premier restaurant as a Senior Front House Floor Manager, where you'll be integral in delivering exceptional guest experiences in a Fine Dining hospitality setting.

Key Responsibilities:

• Lead and motivate the front-of-house team, overseeing hiring, training, and performance management.
• Ensure adherence to service standards and fine dining etiquette while enhancing guest experiences.
• Manage reservations, seating arrangements, and service flow with strong organizational skills.
• Handle guest complaints professionally, maintaining exceptional communication and interpersonal relations.
• Coordinate special events and private dining experiences with attention to detail and planning skills.
• Monitor financial performance, including budgeting and revenue tracking, while controlling expenses.
• Ensure compliance with health and safety regulations in front-of-house operations.

Minimum Requirements:

• Bachelor’s degree in hospitality management, business administration, or a related field (preferred).
• 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant or luxury setting.
• Proficiency in restaurant management software and point-of-sale (POS) systems.

If you're a passionate hospitality leader ready to create memorable experiences, and join our esteemed team!