Front Line Manager - HRO - Recruitment Operations 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; South Africa; Hybrid; ZAR 600,000 - 800,000; Full time

Job summary

Genpact is seeking a Front Line Manager - HRO - Recruitment Operations in South Africa. You will lead end-to-end recruitment processes, coordinate interviews and offers, and partner with Talent Acquisition, HR Business Partners, and stakeholders to meet hiring targets while ensuring policy compliance.

The role emphasizes process improvements, data integrity, and collaboration across teams in a hybrid work environment.

Qualifications

• Bachelor-level or higher in a business-related field (Commerce/Economics/Finance).
• MBA or Masters in analytics preferred.
• Professional certifications like PHR are beneficial.

Responsibilities

• Manage end-to-end recruitment operations including requisition management and candidate pipeline tracking.
• Coordinate interviews and offers ensuring compliance with policies.
• Collaborate with Talent Acquisition, HRBP, and stakeholders to meet hiring targets and workforce plans.
• Monitor SLAs and quality metrics; drive improvements and automation.

Skills

AWS

IT Service Desk

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Front Line Manager - HRO - Recruitment Operations

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Responsibilities

• Manage end-to-end recruitment operations including requisition management, candidate pipeline tracking, interview coordination, and offer processing.
• Ensure timely and accurate execution of hiring processes in alignment with organizational policies and compliance standards.
• Collaborate with Talent Acquisition, HR Business Partners, and business stakeholders to meet hiring targets and workforce planning goals.
• Monitor recruitment SLAs, quality metrics, and process adherence; implement corrective actions where necessary.
• Drive process improvements and automation initiatives to enhance efficiency and candidate experience.
• Maintain accurate and up-to-date records in recruitment systems and ensure data integrity across platforms.
• Support internal audits and reporting requirements related to recruitment operations.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning

Required Skills

Amazon Web Services (AWS), IT Service Desk

Language

English (Required)

Language Proficiency

Proficient - C2

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-11-30

Master Skill List

HRO - Recruitment Operations

Remote Type

Hybrid

Work Shift

Standard (South Africa)

Why join Genpact?

• - Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• - Make an impact - Help global enterprises solve business challenges that matter
• - Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• - Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• - Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates