Front Line Manager - F&A - I2C 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; South Africa; Híbrido; ZAR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Genpact in South Africa is seeking a Front Line Manager for F&A I2C to supervise a 35–50 member team, drive performance, and ensure efficient operations. The role emphasizes development support, process improvements, and strong client handling in a hybrid work setting.

The position requires accounting/finance degrees and professional certifications; responsibilities include reporting, compliance, and cross-functional collaboration with clients and internal stakeholders.

Formación

• Bachelor's degrees in accounting, commerce, economics or finance.
• Masters in Finance or related qualifications preferred.
• Professional certifications such as ACCA, CIMA or equivalent.
• Experience leading teams of 35–50.

Responsabilidades

• Lead a team size of ~35 to 50 people, inspire and motivate the team to achieve their goals.
• Oversee daily operations and ensure efficient workflow management.
• Provide guidance and support to team members for their professional development.
• Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
• Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
• Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
• Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
• Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
• Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.

Conocimientos

Accounting

AR

ARM

Banking

Cash Posting

Collections

Deductions

MS Office

People Leadership

Educación

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Herramientas

SAP

Descripción del empleo

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Lead a team size of ~35 to 50 people, inspire and motivate the team to achieve their goals.
• Oversee daily operations and ensure efficient workflow management.
• Provide guidance and support to team members for their professional development.
• Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
• Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
• Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
• Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
• Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
• Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance

Certifications

• ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges
• Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT
• Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained
• Microsoft Excel Certification - Normandale Community CollegeNormandale Community College
• SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

• Accounting
• Accounts Receivable (AR)
• Accounts Receivable Collection
• Accounts Receivable Management (ARM)
• Banking Capital Markets
• Cash Application
• Collections Management
• Deductions Management
• Microsoft Office
• People Leadership

Language

English (Required)

Language Proficiency - Upper Intermediate - B2

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-04-30

Master Skill List

F&A - I2C

Remote Type

Hybrid

Work Shift

Standard (South Africa)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact doe